Chartway Group is a Kent-based development and construction group providing services to deliver improved communities and environments.
Chartway Construction provides a complete design and build service for delivering quality homes people want to live in, regardless of the scale or complexity of the project.
Westerhill Homes is a private market brand with a single mission – to deliver quality housing developments in Kent, homes that people are proud to call home.
Westerhill In Partnership specialises in land aquisition, planning, full project management and sales on large joint venture residential schemes
What happens if something goes wrong in my new home?
Throughout this process and within your two-year warranty period, you can contact our Customer Services team on 01622 740145 or email [email protected].
Who do I contact if something goes wrong at the weekend or out of office hours?
For out-of-hours emergencies, please dial 0345 877 8104 – available for urgent calls, ensuring that we are available around the clock.
What is the Customer Services Procedure once I’ve moved in?
We have a customer visit timeline when a new home legally completes.
- 3 days after completion, our Site Manager & Sales Consultant will make a courtesy visit to you, to ensure you are happy with your new home.
- 14 days after completion a second courtesy call will be made by the Site Manager & Sales Consultant.
- 28 days after completion our Customer Services Team will make an introductory telephone call to you.
- You will receive a Welcome Letter from our Customer Services Team.
What else do I need to know?
You also have a ten-year warranty with your new home which starts the day of legal completion.
